A loop, not a prompt.
Every conversation is analyzed, understood, and resolved using AI, with seamless handoffs whenever human expertise is needed.
Understand.
The AI analyzes customer intent, identifies the request, and gathers the right context from conversations, knowledge articles, and customer history.
Respond.
Provide accurate answers, guide customers through processes, ask follow-up questions, and resolve common requests instantly.
Act.
Execute approved workflows, update records, create tickets, trigger automations, or complete predefined tasks on behalf of users.
Learn.
Captures the outcome. Closes the loop. Tomorrow, it resolves the same kind of ticket faster.
From Request to Resolution.
Every reply, every tool call, every decision — captured in a single timeline. Replay any conversation, audit any action.
- Step-by-step reasoning, in order
- Tool inputs and outputs logged inline
- One-click handoff to a human agent
Everything your AI agent needs to work intelligently.
Intelligent Conversations
Understand customer intent and deliver natural, context-aware responses across every channel.
AI-Powered Knowledge
Answer questions using your knowledge base, documentation, and approved Q&A content for consistent, accurate support.
Workflow Automation
Create tickets, update records, trigger approvals, send notifications, and execute business workflows automatically.
Human Handoff
Transfer conversations to the right team with AI-generated summaries, preserving context for faster resolutions.
AI Copilot
Assist agents with suggested replies, conversation summaries, content rewriting, translations, and next-best actions.
Bring Your Own AI
Connect OpenAI, Claude, Gemini, DeepSeek, Azure OpenAI, Ollama, or any OpenAI-compatible model while keeping full control of your AI usage and costs.
Asked and answered.
The things people ask before they switch it on.
It answers from your own knowledge base and can carry out actions you have set up — like creating a ticket or booking an appointment — asking the customer to confirm before anything that matters.
Yours. Connect your own AI provider key and VibeBack uses it directly — no markup — with backup keys it can fall back to if one provider has a problem.
It hands the conversation to a human agent along with a summary, so the customer never has to repeat themselves.
Yes. AI policy settings and guardrails decide what it may answer, and actions stay switched off until you enable them for a website.
Yes. It replies in the language the customer writes in — 48 languages, including romanised styles such as Hinglish.