Nothing Falls Through the Cracks.
Keep every conversation connected, regardless of where it started, so your team always has the complete context.
Open the help desk- E
Export stuck on #4821 — tried twice.
- W+44 20 …StarterWhatsApp
Hey, can you check my invoice from May?
- S#customer-opsEnterpriseSlack
Big client escalation — see thread.
- LVisitor · /pricingTrialLive Chat
Does the Pro plan include SSO?
Workflow for Every Resolution.
A ticket flows through four stages — each one automated to the edge of what a human still enjoys doing.
Land.
Any channel funnels into one inbox with SLA rules pre-applied.
Route.
Auto-assign by plan, sentiment, or topic. Escalate on breach.
Reply.
Macros + AI drafts. Agents send with one keystroke.
Learn.
Resolutions feed the knowledge base for future self-serve.
Support at scale.
Unified inbox
Email, chat, WhatsApp, Slack — one queue, one view, one voice.
Macros
Canned replies with variables. AI drafts new ones from your reply history.
Knowledge base
Public help center, private runbooks. Both indexed by the AI agent.
SLA rules
Response and resolution targets by plan or segment. Auto-escalate on breach.
Unlimited agents
No per-seat pricing. Add every support engineer, PM, and dev to the queue.
Automations
Route by keyword, plan, sentiment. Trigger downstream tools automatically.
Asked and answered.
The things people ask before they switch it on.
Email, live chat, WhatsApp, Slack and more — twelve channels in total — all feeding one queue.
Set response and resolution targets by policy. When a ticket is at risk, escalation rules can notify someone, reassign it or raise its priority.
Yes. Statuses, priorities, types and form fields are yours to rename, add and reorder for your company.
Yes. Tickets can sync with Freshdesk and eSimplified, so you can run both side by side.
No. Pricing is per website with unlimited agents, so everyone who helps customers can be in the queue.
Replace three tools with one.
Import from Zendesk or Intercom in minutes. Keep your macros.