Question 1

What is VibeBack?

Accepted Answer

VibeBack is an AI-powered customer support platform combining helpdesk ticketing, live chat, bug tracking, error monitoring, session replay, CRM, and 12 channel integrations. It replaces Zendesk, Freshdesk, Sentry, and HubSpot.

Question 2

Does VibeBack have bug tracking and error capture?

Accepted Answer

Yes. VibeBack's embeddable widget and browser extension both automatically capture JavaScript errors, network errors, 404s, CORS errors, and unhandled promise rejections. Duplicates are grouped using hash-based deduplication. AI summarises error batches into developer tasks.

Question 3

What is BYOK AI in VibeBack?

Accepted Answer

BYOK stands for Bring Your Own Key. Connect your own OpenAI, Anthropic, Gemini, or any OpenAI-compatible LLM API key. VibeBack never charges for AI — you pay your AI provider directly at cost.

Question 4

Can VibeBack be self-hosted?

Accepted Answer

Yes. VibeBack offers Cloud (managed by us), Hybrid (your server + our AI layer), and Fully On-Premise (everything on your infrastructure, your data never leaves your servers). All three modes available on all plans.

Question 5

Is VibeBack a Zendesk alternative?

Accepted Answer

Yes. VibeBack replaces Zendesk, Freshdesk, Intercom, Sentry, and LogRocket with a single platform. Unlike Zendesk which charges per agent, VibeBack includes unlimited agents on all plans.

Question 6

How much does VibeBack cost?

Accepted Answer

VibeBack is one plan at USD $20 per website per month, with a 30-day free trial. It includes unlimited agent seats, every feature, and 800 chat sessions each month; additional sessions are sold in packs of 250. There are no per-agent charges and no feature tiers.

Everything, one page away.

Main

Products

Account

Developers

Legal